August 15, 2006 — After months of development and working with experts such as McAfee, Verisign, AOL and KnowNow, the National Sexual Assault Online Hotline has begun its pilot phase. To gather information on usage patterns, scheduling needs and call times, RAINN is administering a pilot phase of the service. During this phase, the Online Hotline will only be available for a limited number of hours, however ultimately the service will be offered 24 hours a day, 7 days a week.
The Online Hotline, which is a secure web-based crisis hotline, provides live, secure and completely confidential help to victims through an interface as intuitive as instant messaging. Victims who need help, but are reluctant to call the telephone hotline, now have the option of communicating securely online with someone who has the training to help them take steps toward recovery.
Be sure to check the website for the hours of operation during pilot launch so that you will know when you can use the Online Hotline to get the help and support you need.